PinDrop

PinDrop

Phoneprinting Technology

Founded: 2011
HQ: Atlanta / United States

Pindrop provides enterprise solutions to secure phone and voice communications. Pindrop solutions reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop’s patented Phoneprinting technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers.

Process Steps

  • Risk Engine
  • Data Provider
  • Manual Review Cockpit
  • Chargeback Handling
  • Callcenter Fraud
  • KYC/AML/ID Verification

Technology Coverage

  • Machine Learning
  • Device Fingerprinting
  • Behavioral Analytics
  • Chargeback Guarantee

Reference Customer

Information available upon request

Integration

Genesys

Avaya

Fraud Solution Profile

Pindrop’s Fraud Detection System (FDS) analyzes inbound phone calls and provides an assessment of the likelihood that the caller is who they claim to be. With a catch rate in excess of 80%, we help call centers significantly reduce fraud losses in the call center as well as identifying attacks in other channels such as online and physical. Pindrop relies on call audio – we require no metadata beyond a phone number – and is able to determine the caller’s actual location and the device used to place the call. Along with other details such as caller velocity and reputation, we are able to identify threatening phone calls with great accuracy.

Pindrop also is able to identify legitimate or “good” callers quickly and accurately, allowing our customers to reduce verification and total call time, saving money and improving their customer experience. Pindrop is in use by 8 of the top 10 banks in the US, along with leading insurers, retailers, telco’s and government call centers.

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