Nuance Communications

Nuance Communications

Biometrics & Conversational AI

Founded: 1992
HQ: Burlington / United States

Nuance is a global provider of advanced security solutions, delivering state of the art biometrics for fraud prevention and detection in telephone and digital channels. With over 300M prints worldwide, its award-winning AI Deep Neural Network biometrics is market-leading technology used by financial services, telecommunications, government and Fortune 500 customers.

Industry
  • Financial Services
  • Ecommerce
  • Insurance
  • Telecom
Primary Functionality
  • Identity & Authentication
Fraud Type
  • Payment Fraud
  • Account Takeover
  • New Account Fraud
  • Synthetic Identity Fraud
  • Call Center Fraud
Technology
  • Biometrics
  • Multi-Factor Authentication
  • Machine Learning

Reference Customer

HSBC Bank UK Plc.

The Royal Bank of Scotland Plc.

Barclays Bank UK Plc.

Integration

Information upon request

Fraud Solution Profile

Nuance Security Suite is a comprehensive platform that incorporates voice, facial, interaction and conversational biometrics, as well as non-biometric prints such as device recognition and intelligent detectors. It detects playback attacks, synthetic speech, BOTs, RATs, spoofed ANIs, network, channel data, and other attack vectors. All these elements are layered and combined in a security risk engine providing advanced protection that produces two critical pieces of information: a risk score indicating the level of risk associated with the session, and an authentication score representing the confidence of a match.

Nuance’s digital interaction behavioral biometrics and its patent-pending conversational biometrics engines are revolutionizing security, with continuous and frictionless protection that recognizes behaviors of legitimate customers while detecting fraudulent behaviors. Interaction behavioral biometrics monitors how a user types on the keyboard, how they move their mouse, and how they hold and interact with a mobile device. Conversational behavioral biometrics monitors words, grammar and sentence structure of the user, recognizing an individual’s unique use of language, and detecting fraudster communications.

With its multi-factor, multi-layered omni-channel approach, Nuance prevents fraudsters from successfully perpetrating attacks through an organization’s most vulnerable channels. Verifying transactions, biometrics and behaviors against a fraudster watchlist, customers detect repeat fraudsters and stop fraud early in the cycle, preventing costly losses, protecting the organization’s reputation, and with minimal friction, focusing on the customer experience.

Data Sheet:
Easy and secure biometric authentication
Secure biometrics stops fraud across channels

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