fraud
FACT, FICTION, OR FEARMONGERING?
We spent the last year looking at hundreds of discussions about AI crime in all its forms, including hacker forums on the dark web, to try to figure out which crimes are real and which are fantasy, and which could possibly be in the future versus those that are here now. And...
Cracking the Fraud ROI Maturity Curve: The Path to Sustainable Growth
Successful fraud prevention programs look different at every company. But there are certain markers of efficacy and maturity you can measure as you move up the ROI curve. Most companies see fraud prevention as an operational expense, which makes proving ROI at every stage of your fraud program’s growth essential. I'll break...
How to Succeed at Chargeback Recovery
Chargebacks can be a harsh reality for merchants, whether they stem from fraud, merchant error, or, in many cases, false claims. While the former two may serve as valuable learning experiences, false claims challenge the very fabric of the chargeback process. In these instances, merchants have the potential for recovery, provided they...
Phishing Attacks in B2B: Recognizing Deceptive Tactics
In the dynamic realm of B2B (Business-to-Business) interactions, phishing attacks are a serious and constant threat. They’re becoming more sophisticated and frequent and affect not only businesses but also individuals (clients). According to recent statistics, cybercriminals send around 3.4 billion phishing emails every day. Additionally, 83% of all companies across the globe...
What Causes Subscription Chargebacks?
Subscription-based sales can be an excellent way to build long-lasting customer relationships and establish an ongoing revenue stream. Subscriptions build customer loyalty, and that’s according to the metric that matters most—sales. Customers are 75% more likely to make additional purchases from a merchant with whom they already have a subscription or similar...
Fraud Thoughts (Part II)
What's New? GenAI Edition GenAI is a scorching hot topic. Before we dive into the fraud impacts, let’s get grounded in what it is... Generative AI describes computer algorithms, such as ChatGPT and Midjourney, that can be used to create new content based on simple prompts from the user. Below are some...
Fraud Thoughts (Part I)
Inaugural Edition Welcome to the inaugural edition of Fraud Thoughts - where I will share insights with you from my day-to-day experience across a multitude of fraud topics such as fraud management leading practices, hot issues (like GenAI, and whatever is next!) and cover top fraud stories and trends from across the...
AI and Fraud Prevention: Part 4
Mapping the Maze: Integrating AI and Machine Learning into Your Fraud Defence Strategy It is an interdependent partnership. Integrating AI enhanced machine learning (ML) into your existing fraud solutions may feel as complex as constructing a radio from scratch. However, understanding the process can guide you through this integration as smoothly as...
AI and Fraud Prevention: Part 3
How do we crack the conmen’s code: Harnessing the Predictive Power of AI and Machine Learning We need to find the signals that are meaningful. As fraud fighters, we often find ourselves in the role of radio operators. Our main task? To decipher complex patterns - our 'signals' - hidden within the...
AI and Fraud Prevention: Part 2
What is it about AI that can cut through the fog of complex fraud prevention? It “sees” specific bad behavioral patterns more clearly than traditional methods. To many fraud fighters, the promises of technology can often feel like an echo in a cavern—loud, persistent, but hollow. And among these echoes, AI-Enhanced machine...
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