Specialize in low-risk, e-commerce
HQ: Salt Lake City / United States
ChargebackOps provides the most comprehensive outsourced chargeback management service for retailers who value their customers and brand. We produce the best results and offer the finest analytics in the market. Customers have all chosen ChargebackOps because of our hands-on, consultative approach. Our service model of using experienced and dedicated analysts is unique in our industry.
- Chargeback Management
Columbia Sportswear Company
Tractor Supply Company
Fraud Solution Profile
ChargebackOPS Your dedicated chargeback analyst will review every chargeback you receive. When there is illegitimate friendly fraud, we fight these cases, representing them directly to your processor. If the case cannot be won, we will share with you why, helping you establish more effective internal business processes and rules. Where there is true fraud, we can help you establish the best fraud tool options available.
We provide a customized dashboard accessible 24×7 through our best-in-class Customer Portal. Our reporting allows you to keep a finger on the pulse of your chargebacks. You will see the status of every chargeback, including fraud and non-fraud status, credit card types, chargeback rates, and fraud trends. All of your client data is easily exported to an Excel file or sent via an email notification.
Our dedicated fraud analysts have more than 7-years’ experience in the industry. By taking a hands-on approach, your assigned analyst can better manage the long-term health of your e-commerce fraud strategy. You can consider us an extension of your fraud department. We typically interact with your team an average of 3 to 4 times per week. We are the only chargeback solution provider working in this manner.
Client on-boarding and provisioning takes less than 48-hours. We use a cost effective tiered pricing model, allowing your costs to adjust monthly to the seasonal nature of chargebacks.