Tonya Robertson is a London-based sales manager with over 18 years of experience in the airline industry. She currently oversees all fraud and chargeback related issues within Europe for a national airline carrier. Tonya is also an active participant in the European Airlines Fraud Prevention Group and Airline Global Action Days co-ordinated by Europol.
As online booking has grown in popularity, so have scams that enable fraudsters to monetize stolen credit cards. How do these travel industry scams work and just what should you be on the lookout for when booking your next big trip? Let’s take a closer look. ‘Man-in-the-middle’ fraud Many people...Readmore
You may have heard of the term friendly fraud but what is it really and why is it one of the most talked about fraud topics in the airline industry? Friendly fraud is primarily an abuse of the credit card chargeback system which entitles customers to a refund from their...Readmore